Popular Articles
The individual prices don't match the totals!
This is a very common question we receive. Essentially, the line item price for every individual item will never match the column total or "Whole Home" total. Why? Because by using custom weighting ratios and calculations we work out not only the ...
I never received my report and it's been longer than 24 hours
Sometimes it can take the full 24 hours for our team to produce our reports, especially during peak season. If however you ordered your report MORE than 24 hours ago and have not received it yet, please take the following steps: 1) Did you receive ...
How long does report production take?
All reports are completed within 24 hours - guaranteed. Premium and RUSH upgrade reports however are normally completed the same day, and often (depending on the contents of the report) within just a few hours. If you uploaded your report over 24 ...
I don't agree with some of the prices on my report
Unfortunately we do not allow consumers to influence or change prices based on our findings from the report, and are unable to edit pricing once complete. In certain circumstances we will allow changes if new evidence is presented or the same ...
I didn't receive any pricing for my pool on my report
Pool reports are handled separately from our regular reports and as such are considered a separate service. If you have an inspection report with a pool inspection that needs pricing out also, please visit our Pool Report page and order your report. ...